First sign-in

You've installed the tracker. This is what happens when you sign in to it for the first time.

Sign in

The tracker's first screen is a sign-in form. It accepts:

• The email you signed up with on the web.
• The password you set on the web.

Both must match exactly — there is no separate "tracker password".

If you've forgotten your password, click Forgot password to trigger a reset email. The reset link works for both the web app and the tracker.

What happens behind the scenes

After you sign in:

1. The tracker fetches your organisation's current desktop policy from the server. This decides what the tracker will record, what it will censor, how long recordings live on disk, and what controls (Pause, Quit, Sign out) are available to you.
2. The tracker checks that any required OS permissions (Screen Recording on macOS, Microphone if audio capture is enabled) are granted. If something is missing it prompts you to fix it.
3. The tracker connects to ScreenJournal and registers itself against your account. Your manager's Members page will show you as "active".

This usually takes a few seconds. If your machine is offline, sign-in queues until you reconnect.

What you'll see after sign-in

The tracker window has three main controls:

• ▶ Play — start a recording session.
• ⏸ Pause — pause the current session. May be disabled by your org's policy.
• Sign out — sign out of the tracker. May be disabled by your org's policy.

Plus a status area showing:

• Whether you're currently recording.
• How much local disk the tracker is using.
• An indicator if microphone capture is currently active.

You're ready to start. Continue with Daily use.

If something doesn't look right

• "Permission missing" warning — the tracker is telling you it can't capture because of an OS permission. Click the warning for a one-click jump into System Settings on macOS, or the relevant Settings page on Windows.
• "Policy update pending" — your manager changed the org policy and the tracker is fetching the new version. This usually resolves in a few seconds.
• "Sign-in failed" — double-check your email and password on the web app. If you can sign in there but not in the tracker, contact your manager (your account may have been deactivated).